793260
You'll need to sign in or create an account to connect with an expert.
I just read and this is my situation. I filed with turbo tax and they deducted but I thought the IRS still supposed to mail me the check ?? So who do I call for turbo tax if they possibly have the money. Been over a month. Thanks a lot btw
so if you filed with Turbo Tax and didn’t use their free service, then you would have to choose between paying the service with your credit card or the option of allowing them to take out the fee from your refund. So, if you chose the option to have the fee taken from your refund then it goes to a third party instead of the irs, because the third party collects the fee from your refund and mails out to you. I would recommend calling the santa barbara tax products group
Will be doing that today ! Thank you sm
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
I have a question to ask about the Santa Barbara Tax Group. I recently called them to find out where my refund was and the first time I called them, which was an automated machine it said that it mailed out the check on the day I called them 03/30/2022 But when I called back a second time which was 04/01/2022 it said the check was mailed out on the same day I called them a second time which is today. Is this a problem does it mean it didn’t really mail out?
I spoke with them the other day and was told they did mail out a check. I just called and got the todays date as well. I’m going to call again when they open because this is ridiculous.
Yeah I found three phone numbers from them but theyre automated. I can’t get through to a live person, it’s just the machine. If you find a way can let me know?
Listen to the options after hearing the date. Select the option for tax advance and then it should say speak to a live agent. They don’t open til 7a pst.
I put in one number wrong to my account number and now not sure how long I'll have to wait for a check to come in the mail .. said it was on 4/6 for dd any ideas on how long I have to wait
We cannot give you an exact date as to when the IRS will re-issue your refund check. They might be able to give you a better timeline if you reach out to the IRS directly. To do this, please see the instructions below:
IRS: 800-829-1040
Hours: 7:00 AM - 7:00 PM, local time
Monday-Friday
Or, you can visit your local IRS Office.
1-4 weeks
Did you have to fill out a tax payer bond because your check may have gotten lost? I had to and now I’m waiting because some lady I spoke to when I was calling about the location of my check she stated it might have gotten lost and that I should fill out a form that she sent me called the Tax payer bond but now I don’t how long that’ll take.
Did anyone receive their checks I've been waiting since March 18 after failed direct deposit ...no fee
I did that form and was told my check was mailed on 4-06. Still haven’t received it. Called yesterday and was told that it was actually mailed 4-08 and if I don’t receive it this time, it will have to go back to the IRS. They don’t have an ETA on when it will be sent back because they have a waiting list for checks to be sent back. There are so many people who have had trouble with this tax group. They are not accredited by the BBB. Neither is the bank they use. I honestly feel scammed and will not be using Turbo Tax ever again.
I didn’t. Mine got rejected on Feb 24th for the same thing. I had to call the Santa Barbara Tax Group to see if they could tell me if my check was mailed out to me and the lady I spoke with said that it was supposed to arrive, but since I haven’t received it, yet, she thinks the check got lost so she sent me some form to fill out for them to send me a new check and that it takes three business days for them to process it and then another 8 for it be sent to me and that was last Wednesday so I’m gonna see what happens next
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
josianescalcon2019
New Member
johntheretiree
Level 2
Dawnpm
Returning Member
AndrewA87
Level 4
user17524945472
New Member