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Level 1

Solved

How do u get block off card

Forum|Forum|7 years ago
June 1, 2019
41 replies
0 views

No text available

TurboTax Self Employed Online

Best answer by sbooker

You will need to contact customer service (888) 285-4169 . This is the number for the TurboTax Visa. If you have another card you are inquiring about turn the card over and use the phone number on the back of the card.

sbookerAnswer

Level 10

1014isaiah

Level 2

I called the suggested number, which ask for the card number which the system does not recognize because it's blocked. How do I unblock it. I get nowhere with either number I call. I need my money or should I report turbo to the IRS and BBB?

tinybrooks

Level 5

Don't waste your time calling that number no one answers. It's automate it and even if you don't press to it eventually is going to disconnect the call

Steve1arizona

Level 2

Same b's we are all going through

Steve1arizona

Level 2

Can't unblock my card been two weeks.

ChondelLO

Level 12

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options.

https://turbodebitcard.intuit.com/contact-us

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tinybrooks

Level 5

Not pressing number two does not work

CassLO

Level 11

@tinybrooks Please click here for the customer care phone number. When you call the number follow the steps below :

Listen to the recording
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

You may also try submitting a request for assistance here: Submit a request – TPG - Taxpayer

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Ccarter3

Level 2

My card is restricted and can't get through on the # on the back of card, been on hold for 2 days. Im pissed I want my $ or to cancel and get a new card. Is there another number that connects me to a live person

CassLO

Level 11

@Ccarter3 Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2, it will repeat a few times then you will get more options. Or you can follow the steps below:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

You may also submit a request for assistance here: Submit a request – TPG - Taxpayer

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Bernacox

Level 2

Im on the same boat, they keep giving me the run around and transferring me after 2 hours they hang up. Worst customer service ever. Will never use this service again

Leelee23

Level 2

Did you ever get through? Every time I call customer service I end up waiting over 2 hours on the phone. Should I just order a new card? I'm having the same issue that you're having.

Bernacox

Level 2

Don’t order a new one because that will hold up the process. I did speak to someone who gave me this email [email address removed] and subject line I added the case number and then I explained that the cashier charged my incorrectly and showed proof of my receipts and ID. They did tell me it will take 10 days to review and I should receive an email to let me know what they “decided”. I suggest you call late at night or middle of the night to get through to them.

tinybrooks

Level 5

No one answers that 888 number. And there is nothing on that at that helps you unblock your card. I will never use this card again. I ended up calling them and just using the automated system to have a new card sent

Msidel9412

Level 2

I tired to call the number and I’m not getting they I had my card resent twice and still never got it so I’m not sure what to do very frustrated

AkinaLO

Level 15

Your Turbo Prepaid card should arrive in the mail within 5-10 business days whenever you order one. If it has been longer than 5-10 business days, the best way is to contact Support at (866) 795-7597. You can also report your card lost or stolen through this link.

Turbo Prepaid Card Login

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AaronMason

Level 2

Sorry this is an old thread but how do I either unblock my account and my card so I can access the funds that are in my account or how can I close my account so y’all will send me a check in the amount of the funds in my account? Thank you so much

Meka1019

Level 2

I can't access my account through the app BC it says my account is,blocked and pending further review....I can't use my card either and I can't get anyone to answer the number on the back of the card.

AkinaLO

Level 15

What can be shared through the online forum is limited. Here is the contact information that is available for customer care, there is also a mailing address. Please keep trying the phone number and don't choose option 2, it will repeat a few times then you will get more options.

https://turbodebitcard.intuit.com/contact-us

There is also a message on the website explaining the high call volume due to the current issues that are happening. Please review it below.

See our response to the current situation.

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