How do I find out the outcome of my request for a refund?

[mharris7990]

I was overcharged as self employed when I filed my taxes on May 17.  It should have been charged for Deluxe.  I requested a refund but never got my money back.

[mesquitebean]

Of course, in hindsight it would have been better to resolve it before paying for the wrong edition and someone could have helped you move to the correct product edition.

How did you make the request for an online product refund?  

Did you talk to phone support, and did they give you a case/incident number?    If so, see if you can track it with the tiny blue link at this FAQ.  The tiny blue link is under the wording "Already submitted a refund request."

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

Otherwise, if you can't track it there, you'll need to talk to TurboTax Support by the same method you used originally, and they can check on your case number.

[mharris7990]

I did request a refund and it says closed but I didn't get anything about what the outcome was.  It was late on the last day to file.  I couldn't clear and start over and I owed money so I had to file.  It was a 2 hour wait for customer service and I work nights and couldn't sit on hold.  

I guess I'll be calling them again tomorrow.  Thanks!