Of course, in hindsight it would have been better to resolve it before paying for the wrong edition and someone could have helped you move to the correct product edition.
How did you make the request for an online product refund?
Did you talk to phone support, and did they give you a case/incident number? If so, see if you can track it with the tiny blue link at this FAQ. The tiny blue link is under the wording "Already submitted a refund request."
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
Otherwise, if you can't track it there, you'll need to talk to TurboTax Support by the same method you used originally, and they can check on your case number.
