If you requested to receive your refund on a pre-paid visa card, and you have lost the card (or discarded it when empty) without making a record of the number, then I think there is a good chance that a company called SBTPG will know what the number was. That is the company that manages the refund transfer process and either mailed you the Netspend card or told Netspend to mail you a card. You may contact SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com if you need more information.
In the future, you will want to make a photocopy or take a picture of the new card, for just such emergencies, and also register your ownership of the card on the card issuer's web site.
When you filed a TurboTax return, did you choose to get a 2015 Federal tax refund on a NetSpend Premier Visa Card?
And if so, do you no longer have the card? And do you have no receipt for the purchase?
Have you phoned NetSpend Customer Support to see if they can help you provide some proof? 1-855-646-8848
Or if you registered for online access to your NetSpend account, you should be able to log into that NetSpend account to print statements, transactions, etc. www.NetSpend.com
If NetSpend Support can't help, you can phone TurboTax Customer Support to see if they can suggest something. To get a phone number for TurboTax Customer Support, fill out the small form at the link below. Enter a short question or a few keywords. You will be assigned a phone number based on your issue. The phone number will not display when they are closed.
TIP: When you type your question into the form there, do not use the term "refund", or it may send you to an automated phone hotline to check on your tax refund. Instead, input something like "billing issue" or "speak to an agent about my fees."
FAQ: What is the TurboTax phone number?
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