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How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

 
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29 Replies
ddaven12
New Member

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

If your state tax refund was deposited to the Turbo Visa Prepaid Card that is sponsored by Green Dot Corporation, you can call the following customer service number for assistance (888) 285-4169.A representative will be able to assist you with the missing card.

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

how do I track my card

ChondelLO
Intuit Alumni

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options. 

 

https://turbodebitcard.intuit.com/contact-us

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How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

It says I have more than one card assigned to my name, I haven't received any cards, but I will not let me track any card without the card number

TerukoL
Intuit Alumni

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

Think your card’s taking an unusually long time to arrive? Visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days

Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

 

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How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

I'm trying to find out if my green Dot card that I ordered last week with my stimulas money on it has been mailed out to me yet. Thank you Luke Hill

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

How do I track my new card sent

Galen2
Returning Member

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

Tracking number for my card

 

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

How did you track it? I'm having trouble also been waiting 2+ weeks

JotikaT2
Employee Tax Expert

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

Unfortunately, as this is a public forum, we cannot assist you with your personal account.

 

Please see the following link for more information, including how to contact customer service, for additional assistance.

 

Info from TurboTax for Debit Card

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How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

How can I track greendot card that stimulus money added to 

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

Were is my greendot card i lost my first one sent for a replacement have not received it yet is there anyone who can help with this info

CatinaT1
Employee Tax Expert

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

This link provides the most up to date information available from the IRS:  IRS Update

 

If you have a Turbo Card, this link will be helpful to you:  Turbo Card

 

This link will tell you more about the Recovery Rebate Credit:  Recovery Rebate Credit.

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Jaydaelms
Returning Member

How can i track where my greendot card is? greendot does not recognize me as a costumer yet and cant talk to anyone there.what can i do to get someone on the phone?

What day will my green dot get here and will my tax money ans stimulus be on there thanks

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