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Your Turbo Prepaid Card account number can be located in one of three places:
On the Filing Instructions (Page 1 of 1) of your TurboTax tax return OR;
In the Refund section at the bottom of page 1 on your IRS 1040EZ OR;
In the Refund section at the bottom of page 2 on your IRS 1040 or 1040A forms
I never received my card had to order a new one but I need access to send funds to my children
You can contact customer service. https://turbodebitcard.intuit.com/contact-us
I can’t access my information online because I no longer have my prepaid card so I do not have the card number . I have tried about 100 times today and got an automated message that tells me that due to high call volume I can not be assisted. And now there is a different recording stating that the service is down..... I need to access my account and get a replacement card!!!!
You will need to keep trying to contact customer service. They are having a very high call volume today. Unfortunately they are the only ones who can assist you with your Turbo Prepaid Visa.
How can we assist you tonight @Talaiyjah17 ?
I am having the same issue, PLEASE HELP. I have called multiple customer service numbers but without the card number is keeps saying my entry is invalid. I need a new card sent out ASAP. How do I go about this with NO access to my account or any way of getting my old card information.
Follow these steps to request a replacement card when you call:
Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...
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