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tristianalec
New Member

How can i get an online account for my turbotax prepaid card with out the card number.

 
9 Replies
AkinaLO
Intuit Alumni

How can i get an online account for my turbotax prepaid card with out the card number.

Your Turbo Prepaid Card account number can be located in one of three places: 

  • On the Filing Instructions (Page 1 of 1) of your TurboTax tax return OR; 

  • In the Refund section at the bottom of page 1 on your IRS 1040EZ OR; 

  • In the Refund section at the bottom of page 2 on your IRS 1040 or 1040A forms 


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Jaysable28
New Member

How can i get an online account for my turbotax prepaid card with out the card number.

I never received my card had to order a new one but I need access to send funds to my children 

SForrestLO
Intuit Alumni

How can i get an online account for my turbotax prepaid card with out the card number.

@Jaysable28

You can contact customer service. https://turbodebitcard.intuit.com/contact-us

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Nrwdbw800
New Member

How can i get an online account for my turbotax prepaid card with out the card number.

I can’t access my information online because I no longer have my prepaid card so I do not have the card number . I have tried about 100 times today and got an automated message that tells me that due to high call volume I can not be assisted. And now there is a different recording stating that the service is down..... I need to access my account and get a replacement card!!!! 

CarissaM
Intuit Alumni

How can i get an online account for my turbotax prepaid card with out the card number.

You will need to keep trying to contact customer service. They are having a very high call volume today. Unfortunately they are the only ones who can assist you with your Turbo Prepaid Visa. 

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Talaiyjah17
Returning Member

How can i get an online account for my turbotax prepaid card with out the card number.

 
CarissaM
Intuit Alumni

How can i get an online account for my turbotax prepaid card with out the card number.

How can we assist you tonight @Talaiyjah17 ?

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Swyatt22998
New Member

How can i get an online account for my turbotax prepaid card with out the card number.

I am having the same issue, PLEASE HELP. I have called multiple customer service numbers but without the card number is keeps saying my entry is invalid. I need a new card sent out ASAP. How do I go about this with NO access to my account or any way of getting my old card information.

Critter-3
Level 15

How can i get an online account for my turbotax prepaid card with out the card number.

 

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

                                     

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