How can I find my saved return? I know it was save...
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New Member

How can I find my saved return? I know it was saved, but can't find it in my files. It was not finished.

 
3 Replies
Level 15

How can I find my saved return? I know it was saved, but can't find it in my files. It was not finished.

You have to sign onto your 2019 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

New Member

How can I find my saved return? I know it was saved, but can't find it in my files. It was not finished.

So I finished my 2019 tax return but never submitted it. I logged in this month and noticed my 2019 returned that I saved is gone.  How do I recover my saved 2019 return? 

Employee TurboTax Specialist

How can I find my saved return? I know it was saved, but can't find it in my files. It was not finished.

@tcarcamo78 Follow the steps that @DoninGA posted above. If you need further assistance, contact customer support here.

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