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account recovery
click on the account recovery link
you have 3 choices so if one doesn't work try another
they are:
phone number
e-mail address
user name
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
If you have not yet started a 2022 return :
Start the 2022 online tax return by entering some personal information (about a dozen screens) even if you will NOT use the TT program for the 2022 return. Then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
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