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When you print, the program assumes it has been mailed and therefore does not allow you to go back in and make changes. A way around this is to add a state. This election will allow you back in to e-file.
If you haven't efiled or mailed your return or it rejected you can go back in and change anything you want. Do not click on Amend!
Click on Add a State to let you back into your return.
From Tax Home (the first screen you see after you sign in), scroll down to Your tax returns & documents. You may have to select Show to open the drop down.
Select 2020, and then select Add a State (you're not actually adding a state, this is just the workaround).
Then when you are ready to file you can try to switch to efile.
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