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3 Replies
EbonyL122824
Intuit Alumni

Haven’t received my turbo tax card

Call toll-free at (888) 285-4169 to check the address on file, update your address, or have a new card sent to you if it's been longer than 10 business days. Follow the steps below. I have called the system to create these steps for you.

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birthday. 
  7. At this point the system should give you an option to get a new card sent or allow you to speak to an agent. 

    Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time.

 

 

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Bg8413
Returning Member

Haven’t received my turbo tax card

It tells me to call back when I have the information! How can I give info on a card I don’t have!!!

KatrinaLO
Intuit Alumni

Haven’t received my turbo tax card

If it's been more than 10 business days since you registered your card and it still has not arrived you may need to report it. 

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

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