Haven't received my turbo card in mail

[ModestaL]

It usually takes 5 to 10 business days for the Visa card to come. However, if you believe you should have received your card by now, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169.

NOTE: Make sure the correct address is on file.

Please see FAQ, for more information about the Visa Card: https://ttlc.intuit.com/replies/6419971

[mars09]

Username : msmith11

Email : [email address removed]

Phone : [phone number removed]

Please contact ASAP / anytime is ok 

The conditions were that I will receive my turbocard in 7-10 days after being approved for my refund. 

I was approved on 01/28 

It is now 02/03 and my card is just now being printed. It should have been sent in the mail a long time ago. There is no good reason for this delay is all banks have busy volume and send personal cards instantly to their customers. 

I would like an update as to whether the tracker is wrong with a guarantee I will receive my card shortly and a specified date. Or my card to be sent via FEDEX at no charge due to the long waiting period. 

First there was an issue with charges not working. Now I'm waiting WAY TOO long for my card. What's next??

[Shanparker5519]

Hi, it’s says I have several cards which I don’t have access to.. I have not received my new card.. wanna make sure it’s sent to my mailing address

[CassLO]

You can view or print a copy of your tax return to view your information, to ensure it is correct. Be sure your return has been accepted by the IRS before going back in to your return.

Please see the directions below:

You need to download your tax return using Print Center and choose the option for all worksheets.

1. Sign onto your online account and land on the Tax Home web page
2. Scroll down and click on Add a state. (you are not adding a state, this just gets you back in)
3. This will take you back to the 2019 online tax return.
4. Click on Tax Tools on the left side of the online program screen. 
5. Then click on Print Center. 
6. Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

How do I get a copy of a return I filed this year in TurboTax Online?

For additional assistance with your TurboTax Visa Card, please click here for the TurboTax Visa Debit Card phone number.

[Laloc23]

I haven't received my car yet y'all keep saying it's at the post office

[TiffanyL]

If you have not checked with the post office to see if your card is indeed there, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to have a new card sent to you if it's been longer than 10 business days.

When will I receive my Turbo Visa Debit Card

[danibell1998]

Can I pick it up from my local post office if it’s there?

[AkinaLO]

You would have to contact your local post office. Usually for security reasons they will decline that option.

[DVEGA209]

Still haven’t received me card

[AkinaLO]

According to the Turbo Prepaid Card website "Your personalized card will arrive in the mail in 5 - 10 business days after a successful registration. If it has been more than 10 business days since you registered your card, and you haven't received your personalized card, please report it on the Card Not Received page. You can also contact customer care at 

(888) 285-4169. 

[elisefalconer]

I have called [phone number removed] over and over and the number does not seem to be in service!!! I have not received my debit card and its been weeks!!!

[AkinaLO]

Did you report it on the Card Not Received page?

[elisefalconer]

I filed my taxes march 12th 2020 and have NOT RECEIVED my debit card!! Can not seem to be ale to log on to lost card not received page.

[AkinaLO]

Please try to contact support at (866) 795-7597,  don't choose option 2, it will repeat a few times then you will get more options.