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lesleypayton
New Member

Has turbo tax screwed you out of a tax return did not get my 2018 return it's now 2020 and I can not get answers but I did pay turbo tax fee but no return?

 
2 Replies
DaraLO
Intuit Alumni

Has turbo tax screwed you out of a tax return did not get my 2018 return it's now 2020 and I can not get answers but I did pay turbo tax fee but no return?

Once your return is submitted and accepted by the IRS, it is now in their hands.  They take over the updates and they issue refunds (if applicable).  If you did not receive a refund from your 2018 return, you will need to contact the IRS directly.  It is possible that a refund offset was issued for your refund. 

 

Unfortunately, due to Covid-19, IRS live phone assistance is not available at this time.  You will need to check the IRS website for updates on when you can call in for assistance. 

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xmasbaby0
Level 15

Has turbo tax screwed you out of a tax return did not get my 2018 return it's now 2020 and I can not get answers but I did pay turbo tax fee but no return?

I DID NOT RECEIVE MY REFUND FOR LAST YEAR

 

Do you know if your 2018 return was accepted?  What did your emails say after you filed?

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return. 

Check your account for 2018.  If it says anything other than "accepted" your return was not filed.  Either it was rejected and you did not notice and/or follow up, or it was never filed at all.

If you chose to file by mail, you had to mail it yourself.  TurboTax does not mail it for you. 

If it was not filed, then print, sign and mail it now.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Did you choose to have your TurboTax fees deducted from your federal refund?

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service 

If it was filed and accepted, then you have to follow up with the IRS to see what happened. 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

 

If this is about your state refund then contact your state:

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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