Once your return is submitted and accepted by the IRS, it is now in their hands. They take over the updates and they issue refunds (if applicable). If you did not receive a refund from your 2018 return, you will need to contact the IRS directly. It is possible that a refund offset was issued for your refund.
Unfortunately, due to Covid-19, IRS live phone assistance is not available at this time. You will need to check the IRS website for updates on when you can call in for assistance.
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