From Computer to Online - I do not have Windows 11

[user17724918007]

I'm in the same boat as many, it seems, but have not been able to find an answer.  I bought Premium TurboTax from Costco and came home to download it.  Eventually, it informed me that my laptop does not support TurboTax because I'm operating on Windows 10.  They require Windows 11.  It told me I could go online and start a return and use my license code.  Taxes are done and ready to file, but I haven't paid the additional $199.00 (!!!) they want before I can file.  I cannot find a way to put in my already-paid-for license number.  Is this a rip-off or what?  I'm on hold hoping someone at TurboTax will answer and help me.  The hold time is estimated to be 45 minutes . . . Thanks in advance for any assistance.

[user17724918007]

I finally got through to TurboTax on the telephone.  Mustafa kindly informed  me that my Costco purchase will not work online.  If Costco will not refund me, then I'm just out that money.  So now I've paid twice.  My bad for not seeing the fine print on the cover of the desktop version that does state that it "Requires Windows 11 or macOS Sonoma 14 or later."  That means I will have paid $300.00 this year to TurboTax for one tax return.

Further, in the past, the desktop versions were good for up to five different refunds.  The online version is only good for one.  So even if you're a married couple, if you're filing separately you will have to pay for TWO online versions.

I am not pleased at all.   

[VolvoGirl]

Here is the Turbo Tax Desktop to Online Migration Offer.  But I don't know how it works......
https://ttlc.intuit.com/turbotax-support/en-us/help-article/marketing/ty25-ttd-direct-offer/L0aUgksJ...
"Offer includes one Tax Year 2025 federal return and one state tax return filed using the TurboTax Online"

If you want to switch to the Online version next year here is some info……

If you used the Desktop program for 2024 here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y...

And as you found out.....

If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. And you will have to pay first to see all the forms. All the Online versions do not have the same forms so you may need to upgrade to a higher version. Online Premium is the highest vesion and has all the same forms as the Desktop programs. You can only do 1 return per account. And pay for each account. Federal and state are separate fees.

Your return is only saved online so be sure to save both the .tax2025 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.