Federal taxx

Forum|Forum|6 years ago
September 1, 2019
3 replies
7 views

I never got my federal tax money last year ... what does that mean and what can I do

DoninGA

Level 15

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

TomD8

Alumni - Champ

Alternatively, you can use this IRS online tool: https://www.irs.gov/refunds

**Answers are correct to the best of my ability but do not constitute tax or legal advice.

VolvoGirl

Level 15

By last year do you mean 2017 or 2018? Did you efile? Was your return Accepted? You need to log back into your Online Account to see the status of your prior returns. It will say Accepted or Rejected or Ready to Mail or Started or Printed, etc. What does your status say?

For 2018, You can check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.