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Failure of Turbotax to account for brokerage 1099 report of capital gains distributions.

My problem with TurboTax 2024 Premier is that the program will not register Vanguard brokerage capital gains distributions in my income summary or in the federal refund box on the top of the page. So far I've:

 

1. Spoken with TurboTax personnel twice and, despite their efforts, the problem has not been resolved.

 

2. Uninstalled and reinstalled the program.

 

3. Tried again by creating a new return.

 

4. Imported the Vanguard 1099.

 

5. Deleted the import and manually entered the material from the appropriate Vanguard 1099 boxes.

 

Like others, I've been using Turbotax for over 15 years and I've never experienced anything like this. TurboTax has time to fix this, but if it doesn't happen soon, I'll have to move on to another provider.

 

Any suggestions out there?

 

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3 Replies

Failure of Turbotax to account for brokerage 1099 report of capital gains distributions.

on the 1099-div form enter the CGD on line 2a of form 1099-DIV if it is not already there.

when you imported was the 1099-Div completed? with some brokers. importing the 1099-B is one step but the 1099-DIV can be a separate step. 

each broker has their own method for importing documents. for example, one broker gives you  a choice of what forms to import. if you want them all each needs to be checked off.

 

have you checked with Vanguard to make sure the 1099-DIV is available for import? with some brokers different forms s come out at different times. 

 

 

 

Failure of Turbotax to account for brokerage 1099 report of capital gains distributions.

Thanks.  I just checked with Vanguard to see whether they've heard anything about my issue with TurboTax and the answer was "no."  

 

As noted, all of the information on the consolidated 1099 appears in the review section of the particular import (and I also tried entering the information manually) and yet nothing appears on my income summary chart or on page 1 of the 1040.

 

There are many weeks ahead during which TurboTax can solve this, but the real solution could be H&R Block. 

Failure of Turbotax to account for brokerage 1099 report of capital gains distributions.

I had the same issue with a Vanguard 1099-DIV that TurboTax imported

wrong stuff (off the correct form) using Deluxe. I called Vanguard to confirm, and they

felt it was a TurboTax issue.

  1. Deleted the form TurboTax imported from Vanguard
  2. I manually entered two lines of numbers
  3. and everything was fixed.
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