Error on 2021 tax submission

[jfhollow]

Does your “TurboTax Accurate Calculation Guarantee” cover errors in refunds?

I used Turbotax Basic to submit my 2021 Form 1040 and supporting documents. 

Your software calculated my refund would be $8761.00, however, the IRS sent me only $5961. The IRS also said I would get a letter/notice explaining the reason for the lower refund, but I did not receive one.

I look forward to your response.

[xmasbaby0]

It will take several weeks for your IRS letter to arrive.  In the meantime here are some things you can do to check:

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.

 Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment.   If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments.   

Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

The IRS will send you a letter that explains why your refund was reduced.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...