Error in converting your forms to PDF format

[antnip]

I am getting the above error when I try to print or save the forms turbotax home & business says I need to mail after I e-filed my taxes.  I have no idea what forms it is referring to, as it doesn't tell me, so I cannot go into forms, find the form and print it manually. Posts from prior years mentioned a workaround of some type, but the links are all dead. This is an issue that goes back many years. Amazing it hasn't been solved. 

So, anyone have any idea how I can print or save these files, of even just find out what they are?

Just to add, all my programs are updated and current. I WAS able to save a copy of my tax forms as a PDF and also print the tax forms from a PDF as well after completing, so my system can generate and print PDF's, just not the ones in the example below.

[MichelleLO]

Please see the below TurboTax help article for assistance with troubleshooting your printing error.

Troubleshoot printing issues in TurboTax CD/Download

If you are still having trouble with the form's generating, please reach out to TurboTax Customer Support for assistance. 

What is the TurboTax phone number?

[antnip]

Thanks, but the problem isn't with my printers or set up. I was able to print many other forms, including my return and also save these as a PDF. It is just this one area that hangs up. I can find instances of this being reported as far back as 2017...all with this exact same set of documents.

Sadly, I tried TurboTax Customer Support  and they were unable to assist.

As I noted, discussions from prior years referred to a work around of some sorts, but all the links to that workaround are expired and just lead to a general support page. Hoping someone might actually have info on those workarounds.

[antnip]

Just to follow up for anyone reading this in future. I took the time to reinstall turbotax 2021 on another computer. After all was done, including updating, I got exact same problem...unable to print or save the "required documents" I supposedly NEED to mail to IRS as PDF.

This is a pretty big hole in this software, and as I wrote above, has been a known issue for at least 5 years.

A shame this can't be fixed or worked around.

[fanfare]

Print your entire return to PDF (assuming that works).

then read the instructions carefully to understand what you are supposed to mail.

If it is for an amendment (1040-X), you must extract the needed forms manually.

Hint: if it is related to your stock market transactions, the information to be mailed is not in your tax return PDF file.

[DebK12]

I am having the exact same issue today. 4/14/2024

I received the same error message and can not locate the necessary forms to print and mail. 

I had no issues saving and printing all the other documents to pdf

WHY IS THIS STILL AN ISSUE??

Help please

[Clint2024]

Same issue here. I've never encountered this before. This year I used the Desktop version and am wondering if that's the issue. I wasn't able to import some files, either. In any case the issue should still be addressed by Turbotax...

[Clint2024]

A workaround I found is to go to "print center", select "form and supporting statements", save to PDF, and then search the PDF for "mail in a statement with more details". 

There were 4 instances of "mail in a statement with more details" in my PDF, and 2 of those had the Yes checkbox checked.