eFile keeps getting rejected

wschochet · ‎April 24, 2021

My eFile keeps getting rejected (it's been rejected twice). I know that my AGI is correct - I can log in to the IRS site and see what is on file for me. I can't find any kind of error message or code. How do I solve this? How do I contact support for help?

I am using the desktop version of TurboTax Premeire.

Thanks

xmasbaby0 · ‎April 24, 2021

If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**