E-File Process Not working for FED & State - Audit Defence?

[GAOrtopan]

I submitted my FED and Ohio State 2021 taxes by E-File on 3/1/22 twice, and again this morning 3/2/22, and they continue to be rejected.  When I run your correction program it requires me to enter my FED 2020 AGI amount.  My 2020 AGI amount entered matches the amount shown on the 2020 1040 Form line 11, yet my E-Fie 2021 continues to be rejected!  I also logged into IRS and confirmed my 2020 AGI amount matches amount entered on my FED 2020 1040 tax form.  I need you to contact me to resolve your E-File process. I paid $60. for you additional AUDIT DEFENSE.

[CarissaM]

If your AGI was correct but continues to be rejected, you can enter $0 as your AGI. Please let us know if you have any issues.