Do you offer financial assistance? I cannot afford your fees that are scheduled to be deducted from my account and my refund has not been processed.

[xmasbaby0]

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

[Lschult3]

I called on Tuesday to stop my auto debit but you were closed.   There's no way I can afford $170.  My refund has not been released.   Please help.   

[xmasbaby0]

@Lschult3 We have sympathy but cannot help with this.   No one in the user forum can delay the auto debit.   Customer support is there from 5 a.m. to 5 p.m. Monday - Friday Pacific time.