Discrepancy between what the IRS sent to TurboTax and what TurboTax sent to me- no explanation

[dcassaday]

Our refund per the IRS, after offsets, was $6509.35. This is the amount shown on our transcripts next to our direct deposit 846 code. We did not opt for any upgrades with TT. My worksheets confirm this. TurboTax updated when our transcripts updated to reflect an updated refund of $6082.63. My refund from TurboTax today was $6082.63- a discrepancy of $426.72. There is no communication from Intuit about the discrepancy. There is no way, apparently, for me to obtain information on the discrepancy. How is this anything other than misappropriation? 

[DoninGA]

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[dcassaday]

Hi there, 

The issue is actually with TurboTax and IPI- well, more specifically, Intuit Inc.

TurboTax generates order numbers for their products, even when the product is "free". In my case, I have 3 different order numbers. Only one is linked to my account- that's where the issue is. I had one order number for the tax prep, which was $0 because I opted for the DIY free version. A second order number and a third order number appeared in my order history. I spent 2 hours on the phone this evening with a TurboTax rep and she said she's never seen this, completely perplexed as to why I have 2 different order numbers for the $25 Five Day Early Transfer fee. This is where the problem is.  

IPI, Intuit Payments Inc, has a known issue that's causing two different 5 Day Early orders to be processed to a customer's account. This creates a small discrepancy in the refund that the IRS sends to IPI (Cross River/SB) and the amount they send to the customer's bank account. 

Then, IPI will send customers checks for the difference. The issue is, these checks are being returned. 

The fact that Intuit knows that this is an issue yet still hasn't stopped this from happening is CRAZY work. 

If any customers of TurboTax see this, you must file, in writing, a dispute with Intuit, INC: 

Intuit, INC
ATTN: 5DEE Inquiries
2535 Garcia Ave
Mountain View, CA 94043

You can find this info in the Early Refund Processing Agreement if you download your 2024 Tax Return through your TurboTax account. 

The issue (and where a serious class action suit is going to take TurboTax down) is that they know that this is an issue, but are making no attempts to resolve the issue with IPI, Inc and Cross River Bank (the bank that IPI payments are drawn on), leaving customers holding the bag.  Bad faith is bad faith.