Didn't receive full refund 2022

[MJPMJJ]

For the 2022 filing year, we included our child born in 2021 as a dependent, meaning we should receive a $1400 stimulus credit. However, the IRS amended our refund amount to exclude the $1400. We haven't received the letter from them yet, but the reasons listed on Where's My Refund are:

Wrong last name

Wrong SSN 

Wrong birthdate (age ineligible)

Income exceeds the amount for stimulus money

Amount computed incorrectly

I have double checked our return and our child's name, DOB, and SSN are all correct. Gross income is below the benchmark $150,000 for married filing jointly, and the amount is correct as computed in our return. I've tried calling the IRS numerous times only to have my calls dropped over and over again due to "high call volume". I've tried to make an appointment at our local IRS office only to have my call again dropped due to "high call volume". Is there any straightforward way to resolve this without call spamming the IRS and having to navigate my way through their very convoluted options?

[Cynthiad66]

Yes.  Wait until you receive the notice of explanation from the IRS.  IRS will follow-up with a Notice.  That notice will provide explanations and contact information.

You will have an opportunity to address this issue.  This is filing season and the IRS is severely back logged over the past two years from issuing Stimulus payments.  Chances of speaking to anyone on the phone is remote for now.

All is not loss.   Sometimes, the system at the IRS will correct the issue based on information they have.  Wait for the notice.

@MJPMJJ

[MJPMJJ]

The notice included the same reasons as the Where's My Refund details page and nothing new. Still can't get through to the IRS. Everything looks correct on the Recovery Rebate Credit Worksheet, double checked all the spellings and number on our baby's SSN and DOB. I double checked the other kids' SSN and spellings too. It says on the form that I have 60 days to challenge and lists the phone number and says I can send a paper copy, but not to where or what. Any suggestions? 

[JulieS]

Since you have received an IRS notice, you can use the Audit Support Center to get more insight on the issue. 

Click here to begin.