Level 1

Question

Credit Card Refund Request

Forum|Forum|5 years ago
May 17, 2021
10 replies
0 views

Hello,

a) For some reasons, my e-file requests for both federal 1040 and CA state were rejected twice by the tax system, even though I changed the correct AGI number on 5/15/2021 late evening. Hence, I have decided to send in both federal/CA state tax forms by mails.

Please refund my state e-file money ($27.06).

Thanks,

Bill

*****ORDER #: TTDCRTA150444682*****

Not A Product Question

D

David8125

Level 2

I paid to e file two tax returns and the Pinn numbers would not show up to the IRS so i had to mail them. My credit card was charged two times at $25.00 each. Can you refund my charges? Thank you

David

X

xmasbaby0

Level 15

@David8125

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

C

Chayes75

Level 2

Did not complete service requesting refund of 115.00 dollars debit from my checking account. My name is Brian Hayes.

X

xmasbaby0

Level 15

@Chayes75

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

H

Heta11

Level 2

Hi I'm still waiting for my tax refund my fee should be deducted from my refund

X

xmasbaby0

Level 15

@Heta11 Is this what you are asking about?

Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

J

JI12

Level 2

Hello,

Good morning,

for some reason, my e-file requests for both federal 1040 and OH state were rejected twice by the tax system, even though I changed the correct information. I have decided to send in both federal/OH state tax forms by mails.

Please refund my state e-file money ($27.06).

Thanks,

Order number: [PII Removed]
Order date: May 16, 2021
Total charges: $27.06
Payment method: MasterCard [PII Removed}

X

xmasbaby0

Level 15

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

X

XavieR85

Level 2

I never got anything or no tax money so why do I have to pay I never got a dollar from my taxes

T

tmseng1

Level 2

10/15/2021

I tried several times to e-file my federal and state taxes. However, all attempts failed and I did not have time to continue trying so I mailed my tax forms.

Please refund my $25 state e-file fee.

Thank you,

William Miller

X

xmasbaby0

Level 15

You need customer support for that.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

C

cathiekozfkay

Level 2

I am having issues getting answers in my refund request!!!! I paid a professional with another company to do my taxes because after 4 + attempts to upgrade on your product to have a professional do it for me it kept taking me back to the payment screen. all I want is my $79.00 back.

1

19584

Level 2

$20.00 was charged to my VISA but tax return rejected by State. Please cancel this charge.

Edwin J E.

[email address removed]

X

xmasbaby0

Level 15

@19584

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

A

Avid_user

Level 2

Just called and talked with a nice lady at tech support trying to refund the $25 used for a rejected eFile.

She tried but Intuit system could not find the transaction based on the ID that showed in an email to me.

I ordered my bank to cancel the credit payment.

To Intuit: TurboTax advice for rejection reason was "wrong AGI" but the AGI was correct - actually copied from previous year.

X

xmasbaby0

Level 15

@Jlluraghi No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**