Cant find me in system????

[TGaines20]

I filed through here on 3/9/2020 and got accepted shortly after. On the IRS site it has been showing "still processing" and shows the amount expected. I never received anything in the mail. I called an advocate last month and someone else today and they both said they could not find me in the system. I tried refiling and it got rejected due to one already being in the system. I am so frustrated, I don't know what to do at this point. Anyone else experiencing this?

[DoninGA]

If you used the IRS website for the status of a federal tax refund and it indicates "Processing" then the tax return is in the system.

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.