Cannot contact irs need advice

[Blowersjeremiah]

there was an error on direct deposit for my refund.  Just before Coronavirus I called the irs and they said a check will be on the way soon.  Now the where is my refund tool says action is needed.  Call 1-800-blah blah use reference code 1121.  Yet since March there has not been any person answering the phones.  What do I do? Can TurboTax help as a business? 

[SusanY1]

Unfortunately, the IRS can't speak to TurboTax on behalf of taxpayers as we are not considered the "preparer" of the return - the return is filed as a "self-prepared" return using the TurboTax software (in most cases, with some exceptions for users of some of our new full-service products.)

However, the IRS lines that tax professionals use to reach the IRS on behalf of clients are also closed, so even tax professionals are unable to reach the IRS for assistance at this time. 

[Carolj26]

My son passed away Nov, 2020. He always filed MFS and he owed a balance due to IRS. A past due letter was sent to him and his wife sent a death certificate with the letter to the address in Kansa City, on Jan. 12,2021  but has not received a reply. What do we do?

[DianeW777]

There is nothing to do until you receive a reply from the IRS.  They do seem to have a time delay, however you should always expect at least 8 weeks during the tax season and sometimes less during the off season before receiving a response.

If you become concerned you you should contact the Taxpayer Advocate Service (TAS).

• Select Contact Us, then select to download and complete Form 911, Request for TAS Assistance
• If you have not opened a case with TAS, call 877-777-4778

TAS is an independent organization within the IRS. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.

As for the Recovery Rebate Credit and deceased taxpayers for your son's 2020 return:

Here is the information from the Form 1040 Instructions, page 57 (printed below for your convenience).

Generally, you are eligible to claim the recovery rebate credit if in 2020 you were a U.S. citizen or U.S. resident alien, weren't a dependent of another taxpayer, and have a valid social security number. This includes someone who died in 2020, if you are preparing a return for that person. Use the Recovery Rebate Credit Worksheet to figure the credit, if any, you can claim. For more information on the recovery rebate credit click the hyperlink.

You can be confident to enter the correct information in TurboTax Online with exactly the amounts he may have received. There is no reason to wait to file the current tax return.