Cannot contact irs need advice

there was an error on direct deposit for my refund.  Just before Coronavirus I called the irs and they said a check will be on the way soon.  Now the where is my refund tool says action is needed.  Call 1-800-blah blah use reference code 1121.  Yet since March there has not been any person answering the phones.  What do I do? Can TurboTax help as a business?