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ac1888
New Member

Cannot access to do Personal Tax. Keep bringing me back to screen "Tell us a bit about you and your taxes". But no problem with Business Tax.

I have not problem working in Business Tax but I cannot start on my Personal Tax. It keeps asking "Tell us a bit about your and your taxes" again and again.
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1 Reply
CatinaT1
Expert Alumni

Cannot access to do Personal Tax. Keep bringing me back to screen "Tell us a bit about you and your taxes". But no problem with Business Tax.

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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