3454330
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Can you help me for some reason my w-2 didn’t generally come up on turbo like it normally do and for some reason I can’t pull it up

Need help pulling up my w-2 so I can finish filing
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Can you help me for some reason my w-2 didn’t generally come up on turbo like it normally do and for some reason I can’t pull it up

TurboTax does not have your W-2.   W-2’s come from employers.  There is not a federal or national website that provides W-2’s.   If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

 

Every 2024 W-2 that you received must be reported on your 2024 tax return, even if they are for small amounts.  Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer.  You do not want trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

 

ALL of your W-2’s must be entered on the SAME tax return.  

 

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

 

 

W-2's come from your employer, and they have until January 31 to issue it.  Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_U...

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-...

 

And….SAVE YOUR OWN W-2!  TURBOTAX DOES NOT SAVE IT FOR YOU.  TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it.  It is up to you to save it for your own records as stated on the back of the W-2. 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
JohnB5677
Expert Alumni

Can you help me for some reason my w-2 didn’t generally come up on turbo like it normally do and for some reason I can’t pull it up

You may have to Import or prepare your W-2 manually.

 

To import your W-2 you will have to have some confirming information.

This can come from the W-2 itself, or a final pay stub.

  • We need the Box 1 amount from your W-2 
  • or the year-to-date (YTD) gross income from your year-end pay stub.
  • In some cases, we may need the Box d Control Number from your W-2.

If the following steps don't work you may have to enter it manually.

 

TurboTax Online

  1. Open or continue your return.
  2. Go to W-2.
  3. Select Work on my W-2 and Continue.
    • If you've already entered a W-2 or need to add another one, select Add a W-2.
  4. Enter your Employer Identification Number (EIN) from Box b on your W-2.
    • If your W-2 can be imported, you'll come to the Great news! We can automatically import your W-2 info screen. Answer the questions to complete your import.
    • If TurboTax doesn't recognize your EIN you can use the TurboTax mobile app to snap a photo of your W-2, upload it from your computer, or fill it in yourself.

TurboTax Desktop

  1. Open your return.
  2. Search for W-2, and select the Jump to link. (On Mac, Select the Federal Taxes tab, then select Wages & Income.)
  3. On the We'll start with your W-2 screen, select Work on my W-2 and Continue.
    • If you've already entered a W-2 or need to add another, select Add a new W-2.
  4. Enter the 9-digit Employer ID Number from your W-2, and select Continue.
    • If your employer is a TurboTax partner, we'll say Great News! We Can Enter Your W-2 for You and lead you through the steps to import your W-2.
    • If TurboTax doesn't recognize your EIN you can fill in your W-2 info yourself.

How do I import or enter my W-2?Log into TurboTax.

Post a W-2 manually 

 

  1. Under Federal
  2. Click Wages & Income a menu will appear.
  3. Click the down arrow on Wages & Salaries
  4. Select Wages & Salaries W-2
  5. We'll start with your W-2 select 
    1. Work on my W-2
  6. Enter the employer ID from your W-2 - get this number from your W-2
  7. How would you like to add your W-2? 
    1. At the bottom of the screen select [Type it in Myself]
  8. OK, let's review your form and fill in any missing info
    1. Enter your employers information.
  9. Let's review the rest
    1. Enter your W-2.
  10. Continue the interview.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question