turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Can't Print Massachusetts return on MAC ... Computer stops responding.

Am using the downloaded software on my MAC desktop.  Doing taxes for my mother in law so I really need to print for her.  I can print the federal return if I just select that.  But if I try to print both or just the State the computer freezes up.  I resorted to taking screen shots in forms view and printing those.  Really am getting tired of the problems I keep encountering with TurboTax.  Used it successfully for decades but in the last few years something like this comes up.  Really annoying.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
MichelleLO
Intuit Alumni

Can't Print Massachusetts return on MAC ... Computer stops responding.

Please see the below TurboTax Help Article to assist with your printing issues.

Troubleshoot printing issues in TurboTax CD/Download

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Can't Print Massachusetts return on MAC ... Computer stops responding.

So, I have the latest version of Adobe Acrobat and I do not believe this is a operating system or printer driver issue because if I use the Returns for Your Records drop down menu and choose Selected Forms I can deselect all of the State Tax Return forms and then I can print the Federal Return forms with no issue.

 

If any State Forms are selected the software freezes if I either try to Print or try to Save to PDF.

 

Also, I am not having any problems printing from my other applications including Microsoft products, Adobe Acrobat, Preview, my Electronic Quilt Application, etc.  

 

This is a Turbo Tax problem. I hope you can fix it.  After decades of using your product I am DONE!

 

Truly and Sincerely,

 

Patrice

 

 

Can't Print Massachusetts return on MAC ... Computer stops responding.

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question