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kaidenmommy2016
New Member

Can’t get into my card account

 
3 Replies
JotikaT2
Expert Alumni

Can’t get into my card account

If you no longer have access to your Turbo Visa Debit Card, you have two options:

 

1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.

 

2) If you don’t know your account login information, call 888-285-4169 for assistance.

 

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

If calling, please be patient. It might take a number of attempts to get through.

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Mrbyrd9590
New Member

Can’t get into my card account

I currently have an account but my ex has my current info and I can’t login into my old account to unblock my card to access my money on my card please help 

xmasbaby0
Level 15

Can’t get into my card account

@Mrbyrd9590 

No one in this user forum can access your Visa account or help with it.

 

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

 

LOST CARD

 

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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