Can I request a refund, as a promo was not applied at checkout?

[Bharwood]

I received a promo for free federal and state, called customer service and was told it should have be automatically applied. I was on the phone for 40 minutes and then I was told the best that could be done was a 10% discount- even thought the discount should have worked and the promotion was acknowledge by the customer service agent.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..