I need to finish 2015 taxes, I purchased turbo tax delux like I was told but it is not downloading properly. please help

[KaylaTR]

Are you using the Deluxe Online or CD/ROM

[dollbaby]

Yes, I have downloaded it and retried several times

[dollbaby]

Yes I've done everything you have said to do

[dollbaby]

Still no luck

[KaylaTR]

Are you using Windows or Mac?

[dollbaby]

Windows 10

[KaylaTR · Accepted solution]

To make sure you are re-downloading it correctly try these steps below:

1. Sign in to My TurboTax Account
2. Click the blue Download arrow.

• Don't see a blue arrow? You can also click the product name in the Items Ordered column, pictured below.

Save the download somewhere on your computer where you can find it – your desktop is a good place.

After the download has finished, install your software by double-clicking the downloaded file.