I need help recovering my 2017 tax return

[AkinaLO]

Are you trying to download and print your return?

[KatrinaLO]

To access your prior year online tax returns, sign onto the TurboTax website with the User ID you used to create the account (https://myturbotax.intuit.com/). Then scroll down and find the section Your tax returns & documents and click on Show.  Select the year you need access to and Click on Download/print return (PDF) or View adjusted gross income (AGI). You can also get free transcripts of your federal return from the IRS by navigating over to the IRS Website.- http://www.irs.gov/Individuals/Get-Transcript.

To access a prior year online tax return and you did not use TurboTax for the 2017 tax return or you did not pay for one of the 2017 online editions, you will need to start a 2018 Free online tax return and then Upgrade and pay for the Plus edition.  

Go to this TurboTax website for the 2018 online editions - https://turbotax.intuit.com/personal-taxes/online/

You have to sign onto the 2018 account using the exact same User ID you used to create the prior year online tax return.  Enter your personal information in the 2018 Free edition. On the left side of the screen click on Upgrade.  Scroll down and select PLUS More Help & Tools.  Click on Upgrade Now (if Plus is grayed out then you are already using Plus and only need to pay for the upgrade)

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.

[patsybear30]

I can't get past the sign-in page on my computer, same computer device to submit years of taxes. I've tried 15 times today with various codes you've sent me  I can get in on my phone but can't download on my phone.  I want to print files. 

[vellardita]

I've used the same account for 3 years, but somehow no prior years are showing. This website is beyond frustrating!

[DoninGA]

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@vellardita wrote:

I've used the same account for 3 years, but somehow no prior years are showing. This website is beyond frustrating!

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You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[beachnutobx]

please help me i need to send to IRS

[xmasbaby0]

@beachnutobx You are adding on to an old thread that might be over a year old.  We cannot understand what you want help with.  Could you please be more specific?  What are you trying to send to the IRS?