3008317
--- All returns 2019-2021 were done online.
--- I went to: "Tax Home", "Your tax returns & documents", and selecting "Amend (change) 2021" return.
--- Turbotax says: if you want to amend with the Turbotax Desktop product you need to select the product (windows or Mac) and download the desktop software.
--- I went through the process and was provided a license code with the 2021 download.
--- I repeated the same process for 2020 & 2019 but was never taken through the same order process like I was with 2021, and there was no license code provided. Instead, after I selected the windows version (vs Mac) it immediately downloaded it.
--- In my turbotax account (under downloads) it only shows the 2021 download (and associated license code) even though I also downloaded 19/20. The only difference being that turbotax didn't take me through the normal order process (verify address, etc) or provide a license code for 19/20, only for 21'. What's going on?
So I'm wondering:
1) Is a license code needed for 19' & 20'?
2) Is this a normal software tax year download or some sort of a version with limitations that won't allow all normal functions?
If you don't know the answer but think you know someone else who would, please @ them or otherwise let them know.
Thanks in advance
@MonikaK1 @LindaS5247 @TomK2023 @SharonD007
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Added info. The download zip files are titled:
2021: windows_per_turbotax
2020: w_turbotax_1040_hab_amd_2020. 390. 0100 (added 2 separate single spaces so it would post)
2019: w_turbotax_1040_prm_amd_2019. 120. 0100 (added 2 separate single spaces so it would post)
Again, only the 2021 download also had a license code and if you notice, all have different types of extensions. What does "per", or "hab" mean anyway? I'm guessing that "prm" is for premium, and "amd" for amend? "per" for personal? But why the differences and, again, is there a functionality difference between tham and a normal version where there will be some sort of functionality limitation? Trying to figure this out before I regret going forward and discovering problems.
Not sure if the file titles helps with answering my Q or not but figured it couldn't hurt.
Thanks again
Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.
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