Amended return rejected, cannot fix online

[spencer00andrew]

My amended 2022 returned for federal was rejected with the following error:

"IND-181-01 - The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit [IRS website] for further information and resubmit your return with the correct number."

However, when I log into TurboTax to fix it via the link in the email, there is no option for me to fix it - it is instead directing me to download TT desktop and do it there, which contradicts what the email says...

Note: My amended state return is still pending. Do I have to wait until the state return is accepted/rejected until I amend the federal?

[CatinaT1]

If your Federal didn't go through, your state didn't either. Here is how you can add the IP Pin:

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

1. Log in and open your return ("Take me to my return") 
2. Once the return is open, then go to the Federal Taxes tab. 
3. Subtab Other Tax Situations 
4. Scroll down to Other Return Info. 
5. Choose Identity Protection PIN and Start (or Revisit.) 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

1. Open your return if not already open.  ("Take me to my return.") 
2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
3. In the Tools window choose TOPIC SEARCH. 
4. Enter IP PIN without quotes. 
5. In the selection list highlight IP PIN and click GO. 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

[spencer00andrew]

Thank you, but I think you misunderstood my question. I am unable to reopen my return. It is telling me that my return was rejected, my state is pending, but I can't even open the return to fix the issue.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Idontknowwhyikeepusingthis]

Did you get a response to this? I am in the same boat. I filed an amendment for 2023. It was rejected because I didn't update my IP PIN to the current one (I didn't know that was how it should be. I thought each one correlated to a tax year but apparently not). The live chat is completely useless. As most of these responses are. It seems TurboTax has a bug. I really don't want to mail it in. It takes forever to process that way. 

[xmasbaby0]

An amended 2023 return cannot be e-filed.  The only way to file it now is by mail, since you did not e-file it in 2024.   It has to be printed, signed and dated ink, and sent by mail.

Expect it to take a long time----amended returns are not processed quickly.

 It can take four months or more for the IRS to process an amended return.  

You can watch for information here:

https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1

[Maps22]

I read the past 2-3 years prior could be efiled here on a  TurboTax Q&A. However, certain reasons can not be ammended via efile. Nothing about a rejected amend though. I just experienced being redirected to fix the rejected amend via the windows desketop. At the end it did nothing. So I closed it and went back in where it then prompted me to print and mail. Very confusing. Better safe than sorry though. So all 27 pages will snail away. If I remember, I will update on the receipt of my amend.Good Luck All