After filing taxes, IRS does not have record of my 1040 form.

[nguyenthienthao2007]

Hello,

2019 was the second time I used Turbotax to file my taxes. The app said that I had finished with my taxes, I received emails saying that my federal and state return accepted. I paid the amount that I owned the federal, and I received the refund check from the state. However, today I need a tax return transcript, I head to IRS to request it, and IRS says that "We have no record of a filed Form 1040, 1040A, or 1040EZ using the above Social Security Number. You can consider this letter verification of non-filing." And when I check my account, it says that "Your 2019 Tax Return Has not been processed and the due date has passed". I check the account balance, it is not available. 

What should I do now? I really need the transcript. I had done everything on Turbotax and it said that I had finished and everything was accepted. But now they do not appear on the IRS. Can you please help me out with this?

Everything was fine for 2018.

Thien Thao Nguyen. 

[xmasbaby0]

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds. 

Your federal refund amount is on line 20 of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...