After accepted for the advance through credit karma i cannot file: "something changed in your return, you'll need to choose your refund method again turbo tax"

[SkyyRei80]

Also , what I did was I made sure that my turbo email and my credit karma email matched and I unlinked my turbo from my credit karma. 

I received my payment last night around 11:26 pm est. 

[Ascharkley96]

How did you unlink it 

[Terirae08]

Didn’t work 

[User123456789]

None of that worked for me unfortunately. My account emails match, I’ve tried from phone, computer, app, safari, KC site and chrome. There is nothing that needs to be updated in my return. My acct is unlinked on KC. I’m at a complete loss. Turbo tax is also giving the run around, saying they’re working on it and to contact others, who also say the same thing. I’m giving up.

[Lisa2176]

IS TURBO TAX GOING TO GET THIS FIXED OR DO WE NEED TO START LOOKING FOR SOMEWHERE ELSE TO TAKE OUR TAXES?

[User123456789]

Waiting on a call from a representative now, will update if I get any info.

[LindseyLO]

This is a known experience, and we are working to resolve it.  It is related to your e-mail. Please click here for assistance with working around this issue. 

If these steps don't work for you, please see this Help Article for further updates:

Why am I being asked for my email before I can checkout?

[SkyyRei80]

Turbo tax has not resolved the issue . Did you try the work around I posted below. 

[Lisa2176]

Yes I tried it and it still didn't work.

[User123456789]

Turbo tax was no help. They’re saying Credit Karma may have not approved loan due to income or credit score- which neither make sense for my case. So I’m done, moving to another tax branch. 

[CarissaM]

@Lisa2176, please try to follow the instructions posted here by tgyuille69. 

[Lisa2176]

I did follow them and it did not work

[CarissaM]

Since the workaround did not work, you will need to follow the instructions here to contact customer support. 

[Lisa2176]

I have already spoke to them twice and no one can figure it out. So I will just take my taxes somewhere else which is sad since I have been with Turbo tax for 7 years.

[SkyyRei80]

1. Log into your Credit Karma account(MUST BE ON A DESKTOP OR LAPTOP..NOT THE APP)
2. Go  to the upper right hand corner after logging in and click on PROFILE & SETTINGS
3. Scroll down and click on SECURITY SETTINGS 
4. Scroll down to the email section and confirm the email you have on file with Credit Karma
5. Then scroll down to the end of the page to LINKED ACCOUNTS
6. Then click on UNLINK ACCOUNTto unlink your turbotax account from your Credit Karma account
7. Then log back in to your Turbotax account and click on Intuit Account button(located at the bottom over top of the log out button)
8. Go down to your email and change it to the email you have listed in your Credit Karma profile
9. Then sign back out of Turbotax and then back in and go to file your return and it should correct the problem and you should then be able to efile and receive your refund advance.