2024 tax return data is missing

[hlciii]

When I went to start my 2025 return of the Desktop software, I noticed that the refund number from 2024 was wrong.  When I pulled up the 2024 return, it was missing 95% of the data that was included in the return I actually filed.  When I go to print out the 2024 return, only the wrong version prints out.  Where did the correct data go?  Is there a way to revert to the correct 2024 return data for the transfer?

[VolvoGirl]

Are you using the Online version or the Desktop installed program?  For Online you might be in the wrong account.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[SuziM]

Did the replies above answer your question? If so, select “Mark as Best Answer” to help others find this thread. Respond below with any follow-up questions so we can point you in the right direction.

If you’d like to change subjects, Select a Topic and find the button to Post your Question.
Thanks for joining the Community, @hlciii 

**Say “Thanks” by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on “Mark as Best Answer”