2021 Form 104-X Error

[SonomaTom]

I filed a 2021 Form 1040-X due to a recent change in the tax law that affected 2021.  I used TurboTax to file the original 2021 Form 1040 return and used TurboTax to file the 2021 Form 1040-X.

The 2021 Form 1040-X pulls the required data from the original return.  I received a notice from the IRS that the Form 1040-X reported the incorrect original adjusted gross income, and lowered the refund we are due.  Pulling up the original return, the IRS is correct.

This should trigger the Lifetime guarantee and the Maximum Refund Guarantee, or am I missing something?

Contacting TurboTax, they sent forms for penalties and interest claim, not the money back.

[xmasbaby0]

TurboTax provides do-it-yourself tax software.  TurboTax guarantees the calculations done by its software.   The information entered into that software is data entered by you, the user.   TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly.   It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it.  If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state.  TurboTax does not pay the additional tax you owe.   If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest.  The tax due is always owed by you, and must be paid by you.

If you need to enter a claim for the accuracy guarantee:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...

[Mike9241]

be aware that if you have a valid claim, Turbotax only pays interest and penalties but not any additional taxes that are owed