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Pricing

Level 1

Solved

Rejected taxes

81 replies
424 views

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

DoninGAAnswer

Level 15

You have to enter the 2017 AGI as shown on the 2017 tax return -

Form 1040 – Line 37
Form 1040A – Line 21
Form 1040EZ – Line 4

If you filed a 2017 late in 2018 or you did not file a 2017 tax return, then enter a 0 (zero) for the 2017 AGI and e-file again. If the IRS rejects the tax return again then you will need to print and mail the tax return.

See this TurboTax support FAQ for the procedure to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

If you have taxes owed on the 2018 return then include a copy of the first rejection email you received when mailing the federal tax return so that you will not be penalized for filing after the due date if you filed an extension request.

Show previous replies

Ashleymarie951

Level 2

Why are my taxes being rejected

HeatherPLO

Level 14

It depends - It could be an entry error or information not matching with the IRS' information. Please see below on how to resolve a rejected return:

https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/00/26136

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

bigbadlopez

Level 2

Don't understand

TerukoL

Level 13

You should have received an email that explained why your return was rejected and a rejection code.

Please click the TurboTax Help link, listed below, to learn more.

https://ttlc.intuit.com/questions/1901491-how-do-i-fix-a-rejected-return.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Boroles

Level 2

Hello, I filed last week I received an email stating my refund was rejected. I try to re enter or submit. It asks for last year's income, which I don't know I lost my paper work. Can u help me?

DoninGA

Level 15

@Boroles wrote:

Hello, I filed last week I received an email stating my refund was rejected. I try to re enter or submit. It asks for last year's income, which I don't know I lost my paper work. Can u help me?

The 2018 AGI is on the 2018 Federal tax return you filed Form 1040 Line 7

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Krissy2

Level 2

My federal was accepted , but state was not . I can't figure out how to fix the issue .

AkinaLO

Level 15

Please follow the instructions below to fix your rejected return.

How do I fix a rejected return? - Community

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CyndiB 789

Level 2

My birthday didn't match.

CyndiB 789

Level 2

It rejected my status referring to my birthday. I only have one birthday that I know of.

AkinaLO

Level 15

Please call support to help you with troubleshooting your rejected return.

What is the TurboTax phone number? - Community

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jordan2333

Level 2

I dont understand what do mean??

BrandiLO

Level 14

@jordan2333, I do not see that you have posted a question. If you need assistance, please feel free to respond to this post.

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deshayne3

Level 2

Last year filed with TurboTax but had a diffferent phone number and email address can’t pull up 2018 to get AIG tried to recover but having a hard time

CarissaM

Level 15

Please follow the instructions here to contact customer service.

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xxxaaronxxx

Level 2

Irs rejected bc I tried filing through HR block and they needed ID verification and I couldn't get it done through them. So I used turbo tax and did ID verification and now they are rejecting bc I already filed through HR block. What do I do?

56Aa1234567

Level 2

What if the agi is forgotten

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