I keep getting a message that says "Looks like you did not file your 2018 taxes with Turbo Tax." I spent 4 hours on the phone yesterday with a TurboTax representative explaining to them that I have the emails they sent me proving that I filed on Turbo Tax. Nothing can be found and it will not import the 2018 information from Turbo Tax to my 2019 Turbo Tax program. I have just wasted my money.

DoninGA

Level 15

@mwgwge wrote:

I keep getting a message that says "Looks like you did not file your 2018 taxes with Turbo Tax." I spent 4 hours on the phone yesterday with a TurboTax representative explaining to them that I have the emails they sent me proving that I filed on Turbo Tax. Nothing can be found and it will not import the 2018 information from Turbo Tax to my 2019 Turbo Tax program. I have just wasted my money.

Did you use the account recovery website?

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

J

jmsmls1726

Level 2

I filed my 2018 return with Turbo Tax. I go on today and it is saying I never filed a 2018 return which is incorrect.

I have tried to speak to someone in person but have gotten no where. My whole turbo tax returns have been WIPED. Total and complete BULL**bleep**!

DoninGA

Level 15

@jmsmls1726 wrote:

I filed my 2018 return with Turbo Tax. I go on today and it is saying I never filed a 2018 return which is incorrect.

I have tried to speak to someone in person but have gotten no where. My whole turbo tax returns have been WIPED. Total and complete BULL**bleep**!

Did you READ the answer directly above your post?

J

Jane9945

Level 2

How do I get a copy of my 2018 Tax return I used your free Fax Service

DoninGA

Level 15

@Jane9945 wrote:

How do I get a copy of my 2018 Tax return I used your free Fax Service

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

You can get a free Federal tax return transcript from the IRS - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

N

nathansf1

Level 2

Instructions worked for me, a bit confusing since I had to click 'Continue' on the first screen before given the option to view return from last year.

M

mholl2176

Level 2

I need my last year tax so I can get my capital gain/loss carry over

DoninGA

Level 15

@mholl2176 wrote:

I need my last year tax so I can get my capital gain/loss carry over

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

E

emaye001

Level 2

I want to print 2018 Federal tax return I have been trying for hours to do this

T

TiffanyL

Level 11

If you filed your prior year return with TurboTax, you would want to sign in using the same TurboTax account as in prior years. You can Download PDF and should be able to print it once you have downloaded it. The link below should be able to assist you with how to access the return:

How to access a prior year return

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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Lp98210

Level 2

I came across the same issue. With this being my first time filing with TurboTax, they needed last year AGI number. I had to talk to my tax preparer from last year to get it, because I could not find my files. If this is your issue I strongly suggest that you do the same. It is a whole lot faster than to get it mailed.

S

sherriess45

Level 2

did I file my last year tax with you all

J

JakailaLO

Level 8

You can use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

L

Leo16

Level 2

How do go about getting my last year taxes

DoninGA

Level 15

@Leo16 wrote:

How do go about getting my last year taxes

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

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