I'm not sure why I got this or what I am supposed to do with this? Help, please?

[keishamilsom]

I was speaking to an operator who asked me to call this number, I then received a vague document. What am I supposed to be doing with this information?

[kcgold]

Your question needs to provide more specific information. What were yoy talking to the operator about?

[keishamilsom]

The operator realized that I am a foreigner. I am a resident here but on a visa so she said that I should speak to an advisor and give them my case number before continuing process further