You will need to contact TurboTax customer service through their website for your situation. When entering your problem on the website, use the keywords billing issues.
Use the following TurboTax website to contact TurboTax customer service:
Support hours: Monday-Friday, 8 a.m. to 5 p.m. Pacific
Submit your question and a phone number will be provided for Call to speak directly with a TurboTax agent.