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sidd
New Member

Wrong license expiration date now I can't file or change page, tried work around and it is not working

 
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1 Reply
JessicaG
New Member

Wrong license expiration date now I can't file or change page, tried work around and it is not working

If you are unable to change the page you are working on, try clicking on one of the other tabs at the top of your screen (Personal Info, Federal Taxes, State Taxes, or Review) to see if you are able to navigate away from that page while in your TurboTax account.

If so, try clicking on the File tab again, and restarting Step 3.  You may need to re-agree to terms and conditions as you go through this, but this should allow you to update you license.

If not, you may need to exit TurboTax and close your web browser.  Relaunch your web browser and log back in to your TurboTax account.  Restart Step 3 under the File tab.

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