Won't take credit cards

Spouse1234 · ‎March 29, 2026

I'm at my wit's end that TurboTax won't accept either of my two credit cards, my Citi Dividend Mastecard that I've had since 1995 or my United Chase Visa, which I've had since Feb 2026. The Citi account on their website is showing a charge from Intuit and then a refund. The TurboTax website is showing the error of CVV error, but it is all absolutely correct.

xmasbaby0

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Spouse1234

After calling them and being on hold for less than 2 minutes, a nice fellow joined. He said there was a bug in the system causing this error. We tried again, but this time I wanted to stop but I accidentally purchased the online version even though I wanted the desktop version. Oh well, my taxes are done even though I made more than i wanted to for them. I may do a refund request later and include all the emails from the credit card about blocking the charges, the error messages, and a transcript of the call I had.