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Will i pay 89$ extra? have been requested to pay additional 89$ when I have not spoken to a tax expert

 
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2 Replies
ee-ea
Level 15

Will i pay 89$ extra? have been requested to pay additional 89$ when I have not spoken to a tax expert

JulieS
Expert Alumni

Will i pay 89$ extra? have been requested to pay additional 89$ when I have not spoken to a tax expert

Yes, you can remove TurboTax Live as long as you haven't used the Tax Expert feature. 

Here's how to do that:
 

  1. Sign in to your TurboTax account.
  2. Select File.
  3. Proceed through the screens until you reach Just a few steps left, then select Start or Revisit next to Step 1: Review Your Order.
  4. On the order summary screen, select Downgrade.
  5. If you don't see Downgrade or if you have already used the Tax Expert feature, you can clear your return and start over as long as you haven’t paid yet. 
  6. To clear your return, select Tax Tools on the left, then Clear & Start Over. 
  7. After clearing your return, you can select the TurboTax product that best suits your needs.
     

 


 

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