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Why would it say payment canceled

I owe nothing but the turbo tax fees and pay with my refund every year
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1 Reply
LindaS5247
Employee Tax Expert

Why would it say payment canceled

You can try going out of your TurboTax program and going back in and clearing your cache and cookies to clear the message.  If you were able to e-file your tax return, then everything should be fine.

 

Your TurboTax return should  show as "Pending" immediately after e-filing. This indicates that it is in transit to the IRS or your state agency, but hasn't been accepted or rejected yet. This status usually lasts 24–48 hours.

 

Your TurboTax return will usually show as "Accepted" within 24 to 48 hours after e-filing.  This indicates that the IRS has received it and it has passed some initial checks. 

 

Your tax return will show as "Approved" within 21 days of e-filing your return. This status can be confirmed by using the IRS Tool Where's My Refund?

 

For further instructions on how to clear cache and delete cookies, please see the links below:


Clear Cache

Delete Cookies

 

You can click here for How to Troubleshoot a Payment Error. 



If you have additional information or questions regarding this, please return to Community and we would be glad to help.


 

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