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DavidintheOzarks
Level 1

Why won't TurboTax Online accept the amounts I enter about my 2019 state refund on the"tell us about your refund" screen and reject amounts entered as less than zero?

Regarding entering my 2019 state refund, the program will not advance beyond the "Tell us about your refund" screen. It reloads the same page with the messages "Refund amount can't be less than 0 (zero) and "Total Payment amount has to be 0 or more." I entered positive numbers in both boxes.
2 Replies
EbonyL122824
Intuit Alumni

Why won't TurboTax Online accept the amounts I enter about my 2019 state refund on the"tell us about your refund" screen and reject amounts entered as less than zero?

You may need to delete the form, re-add it and reenter your information. You can follow the instructions in this TurboTax FAQ on how to delete a form. You may also have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

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DavidintheOzarks
Level 1

Why won't TurboTax Online accept the amounts I enter about my 2019 state refund on the"tell us about your refund" screen and reject amounts entered as less than zero?

Thank you EbonyL122824. I discovered that changing to a different browser made everything work much better. I am grateful for your response and expertise in solving my difficulties. 

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